Customer Success Manager

What is a Customer Success Manager?

A Customer Success Manager (CSM) is the advocate for the customer to ensure success with every deliverable. We work as an extension of your team to ensure that you’re receiving the tools and support you need in order to achieve all of your goals. CSMs work as your main point of contact and manage everything from a communications and time management standpoint so that everyone is aligned. Your Success Manager is your biggest supporter as well as advisor when it comes to making decisions. These Experts are the seasoned marketers among the team that have seen it all and can navigate alongside you for the best outcomes.

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What makes eMa’s Customer Success Managers unique?

As someone who works directly on behalf of our clients, a CSM is responsible for advocating for our clients’ needs. CSMs have an in-depth understanding of our clients’ products, value proposition, competitors and messaging to ensure our team swims together towards your success. Our Success Managers specialize in B2B marketing for tech companies and are Experts in their fields.

The process of communicating with you

Success Manager

At the end of the day, the Success Manager provides the highest level of customer service. They know what their customers are working on, what goals they have, and what they hope to achieve. Armed with this information, CSMs foster short and long-term success by pulling in the right people at the right time. Your CSM will work with our team of Experts to find answers and solutions to all the various needs that come up in your company’s growth.

Contact us for more information

Contact us for a FREE, no-obligation consultation to find out how we can propel your pipeline to generate revenue for your business.